Help & Support

On Fire TV or Android TV, open the Downloader app and enter our code, or tap Download on this site from a phone or tablet. The install popup shows both.

Open the app: it shows a short device code. Enter it on the Activate page or send it to us on WhatsApp or live chat with the plan you'd like.

That's Google Play Protect: it warns about apps installed from outside the Play Store that it doesn't know yet. Tap “More details”, then “Install anyway”.

Choose your plan and message us. We'll share the payment options available and activate your account as soon as payment is confirmed.

Open Renew on this site (or the Renew button in the app), pick a plan and message us. The time is added to your TV, no reinstall needed.

As many as your plan covers: choose one to five devices when you pick a plan, and each of them can watch at the same time.

No. Plans are prepaid for the period you choose. There are no contracts, box rentals or hidden fees.

Yes. The guide shows what's on now and next on your channels, and where your channels offer catch-up you can play programmes from the start.

Multiview shows several channels on one screen. Move the focus to choose which one you hear.

Yes. The same app runs on Android phones and tablets, with your lists and Continue Watching kept in step.

Open the app again (it re-checks your line), then use Settings → Reload content. If it still fails, message us with the code on your screen.

Try another channel first: if all of them buffer, restart your router and the TV box. Wired internet or 5 GHz Wi-Fi works best for HD and 4K.

Your plan's screens are all in use. Stop watching on another device, wait a few seconds, then try again.

Send us that code on WhatsApp or live chat. Once your plan is active the screen unlocks by itself; no restart needed.