My TV guide is empty or some programmes are missing

Opening the Guide and seeing empty rows is frustrating, especially when the channels themselves play fine. In most cases a quick refresh or a look at one setting brings the programmes back.

First, make sure the channels are up to date

The guide lines up programme details with your channel list, so an old or half-loaded list can leave gaps.

1. Close Zenith Player completely and open it again. On start it re-checks your line and refreshes in the background.
2. If the guide is still blank, open the profile avatar (top-right) and go to Settings.
3. Choose Reload content. This downloads your channel, movie and series lists again.
4. Wait for it to finish, then open the Guide from the top menu.

Your favourites and watch history stay as they are, so reloading is safe to try.

Check the TV guide source

Zenith lets you use your own guide if the one you have doesn't cover the channels you watch.

1. Go to Settings and open TV guide source.
2. If a link is pasted there, check it is complete and ends in .xml or .xml.gz.
3. Select Load now to fetch it again.

If you pasted a link earlier and it has stopped working, the guide can go blank for the channels it was covering. Removing the broken link or replacing it with a working one usually sorts this out. Your TV provider may be able to give you an up-to-date XMLTV link.

Only some channels are missing programmes

Not every channel on a line always comes with programme listings. If the gaps are on channels you watch every day, an XMLTV link from your TV provider that covers them is the most reliable fix.

Programmes are there but at the wrong time

That is a different problem with its own fix. Use Time shift in TV guide source to move the guide by an hour in either direction. We have a separate article that walks through it.

Moving around the guide

Once listings appear, use Earlier, Now and Later to jump along the time ruler, which moves in half-hour steps. Press OK on a programme to watch it, open catch-up, or set a reminder or recording.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen. Let us know which channels show no programmes so we can check them faster.