How do I switch profiles or add a new one?

Sharing one TV with the family? Profiles keep everyone's viewing separate, so your continue watching list isn't full of someone else's shows.

What a profile keeps

Each profile on the device has its own:

• Favourites
• Watch history
• Continue watching row on Home

Some settings also follow the profile. For example, categories you switch off in Category preference disappear for that profile only, so one person can hide what they never watch without affecting anyone else.

Switching profile

1. Go to the top-right of the screen and select your profile avatar.
2. Choose Switch profile.
3. Pick the profile you want.

The app reloads Home with that person's rows, favourites and history.

Adding a profile

You can have several profiles on one device. Open the avatar menu and go to Switch profile, then choose to add a profile and give it a name. Once it is created, it starts with an empty favourites list and history, ready for that person to make it their own.

Tip: after creating a new profile, open Settings → Category preference while you're in it and hide categories that person doesn't need. It makes browsing Live TV, Movies and Series much quicker.

A profile with its own login

A profile can also have its own login, which means its own line. This is useful if someone in the house has a separate plan from their TV provider. That profile signs in with its own username, password and server, while the other profiles keep using the main one.

When entering login details, check the spelling carefully, leave out spaces and make sure the server address is correct. Wrong details give an "invalid login" style error.

Profiles and screens

Profiles are not the same as screens. Your plan covers a set number of devices watching at the same time. If you see "Your account is busy", all screens are in use: stop watching on another device, wait a few seconds and try again.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen, and tell us which profile you were using.