Search finds nothing when I look for a channel or film

Search in Zenith Player looks through channels, movies and series from one box, so it's often the fastest way to find something. If it comes back empty, work through the checks below.

Where search is

On a TV, the Search button sits on the right of the top menu, next to the messages bell. Movies and Series also have their own search.

Type at least two letters

Search starts working from two letters. A single letter won't return results, so add another one or two and wait a moment.

Try fewer or different words

Long searches can miss if one word doesn't match exactly.

• Use just one distinctive word from the title.
• Leave out "the", numbers and punctuation.
• Check for typos. With a remote it's easy to pick a neighbouring letter.
• Try a different spelling if the title can be written more than one way.

Refresh your lists

Search looks through the lists stored on your device. If something has been added since they last updated, it won't be found yet.

1. Select the profile avatar and open Settings.
2. Choose Reload content and let it finish.
3. Search again.

Your favourites and history stay as they are.

Check hidden categories

If a category is switched off in Settings → Category preference, its contents are hidden for that profile. Open the Live, Movies or Series tab and choose Show all to switch every category back on, then search again.

Categories protected with Parental control can also keep titles out of view until the PIN is entered.

Are you on the right profile?

A profile can have its own login, which means its own line with its own content. If a title shows for one person at home but not another, use Switch profile from the profile menu and search there.

Browsing instead

If search still doesn't find it, open Movies or Series, pick a category on the left and change the sort to A–Z or Newest. For channels, open Live TV and use the All chip.

If you still can't find it, the title may not be included on your line. Your TV provider decides what is available.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen showing what you typed.