Recordings or Pause live TV aren't working on my device

Pausing a live channel or recording a programme both need room on your device. When storage runs low, these features are the first to stop working. Here's how to get them going again.

Is Pause live TV switched on?

Pausing and rewinding live channels is controlled by a setting.

1. Select the profile avatar in the top-right corner and open Settings.
2. Go to Playback.
3. Turn on Pause live TV (beta).
4. Open a live channel and try pausing again.

This feature is still in beta, so you may notice the odd rough edge.

Make sure there's enough free space

Pause live TV (beta) uses up to 1 GB of free space on your device to hold the part of the channel you can rewind. Streaming boxes and sticks often have very little storage, and it fills up quickly with apps.

To make room:

1. Uninstall apps you no longer use.
2. Clear out downloads or files you don't need.
3. Restart your device, then open Zenith Player again.

If space is very tight, pausing may not start at all, or it may stop working partway through.

Recordings

You can set a recording from the Guide: highlight a programme and press OK to choose to record it. Your recordings are listed under Recordings in the profile menu.

If a recording didn't happen or is missing:

• Check you have enough free space, as above.
• Make sure the guide times are right. If programmes are an hour out, use Time shift in Settings → TV guide source first, then set the recording again.
• Look under Recordings on the same profile you used to set it.

When playback itself is the problem

If the channel stalls or freezes when you pause or rewind, try the Buffer option in Playback. Fewer stalls waits a little longer before playing but copes better with slow internet. A wired connection or 5 GHz Wi-Fi also helps.

If you see green or frozen pictures, try Prefer software decoding. It uses more of the device's power, so only keep it on if it helps.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen. Tell us which device you're using and whether the problem is with pausing, recording or both.