How do I lock categories with a PIN? (and I forgot my PIN)

If children use the TV, you may want some categories to stay closed unless an adult says yes. Zenith's Parental control lets you protect categories with a PIN.

Turning on Parental control

1. Open the profile avatar in the top-right corner.
2. Go to Settings → Parental control.
3. Set a PIN you will remember, but that children won't guess.
4. Choose the categories you want to protect.

From then on, opening a protected category asks for the PIN first.

Choosing a good PIN

• Avoid easy patterns like 0000 or 1234.
• Don't use a number that's written somewhere near the TV.
• Pick something the adults in the house can remember without writing it down.

Parental control or hiding categories?

These are two different tools, and they work well together:

• Parental control keeps a category visible but locked behind a PIN.
• Category preference switches off categories completely for a profile. You can use the Live, Movies and Series tabs, or Show all / Hide all, to choose. Hidden categories simply disappear for that profile.

A simple set-up for families: give children their own profile, hide the categories they never need in Category preference, and put a PIN on anything else you want to control.

Things to know

• The PIN protects categories, so check new categories from time to time and protect them too if needed.
• Using Reload content downloads your channel, movie and series lists again. Your favourites and history stay.

I forgot my PIN

It happens. Please don't uninstall the app to get around it, as that means setting up profiles and settings again. Instead, message us and we will help you get back in.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen. Tell us you've forgotten your Parental control PIN and we'll guide you from there.