No channels load at all in Zenith Player

If you open Live TV and nothing shows up, or no channel will play, don't worry. Work through these steps in order; most people are watching again after the first two.

1. Close and reopen the app

Fully close Zenith Player and open it again. When it starts, the app re-checks your line, which clears up many loading problems by itself.

2. Reload your content

If channels are still missing:

1. Open Settings.
2. Choose Reload content.
3. Wait while the app downloads the channel, movie and series lists again.

Your favourites and history stay as they are, so this is safe to try.

3. Is this the first start?

The very first time you open the app, you'll see "Getting your TV ready" or "Setting up Zenith" while it loads Channels, Movies and Series, with progress for each. Large libraries take longer. Keep the app open until it finishes; pressing Cancel stops the loading. After that, the app opens straight away and refreshes in the background.

4. Check your plan is active

Look at the plan chip at the top right of the screen, for example "Premium · 214 days". If your plan has run out, renew from the Renew page on zenithplayer.us or the Renew button in the app. Time is added to the same TV, with no reinstall needed. If the app still seems locked after renewing, close and reopen it so it checks again.

5. Signed in with your own login?

If you chose "I have a login", the app uses the username, password and server from your TV provider. Make sure the details are typed exactly, with no extra spaces, and that the server address is correct. Wrong details usually show an "invalid login" style message.

6. Check for hidden categories

Under Settings, Category preference lets each profile switch off categories. If someone used Hide all on the Live tab, channels will seem to vanish for that profile. Open Category preference, pick the Live tab and choose Show all. Also make sure you're on the right profile, as each has its own settings.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen. We can check your line from our side.