Catch-up isn't available or says "No catch-up channels"

Catch-up lets you go back and watch programmes that have already aired. If the Catch-up page tells you "No catch-up channels", or a past programme won't open, this article explains why and what you can do.

What catch-up depends on

Zenith Player shows catch-up for channels that keep recordings. Those recordings are kept by your TV provider, not stored inside the app. The Catch-up page lists only the channels on your line that have them.

So when you see "No catch-up channels", it means your TV provider doesn't keep catch-up for any channel on this line. The app is working; there is simply nothing to list.

Quick checks first

Before deciding catch-up isn't on your line, rule out an old or incomplete channel list.

1. Close Zenith Player and open it again. It re-checks your line when it starts.
2. Open the profile avatar (top-right), go to Settings and choose Reload content.
3. Wait for the lists to download, then open Catch-up from the top menu again.

Reloading doesn't remove your favourites or watch history.

Check you're on the right profile or login

Each profile can have its own login, which means its own line. If you have more than one profile, catch-up may be available on one line and not another. Use Switch profile from the profile menu and look at Catch-up on each.

Opening catch-up from the guide

When catch-up is available, you can also reach it from the Guide. Use Earlier to move back along the time ruler, highlight a programme that has finished and press OK. If catch-up exists for that channel, you'll be offered the option to watch it.

You'll also find a Catch up row on Home when there is something to show.

Only some channels have it

That is normal. Catch-up is set per channel by your TV provider, so it's common for some channels on a line to keep recordings and others not.

If you expected catch-up

If you were told your line includes catch-up but the page is empty after a reload, ask your TV provider whether it is switched on for your line, or get in touch with us.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen. Tell us which channel you expected catch-up on.