I'm moving to a new TV. How do I sign out or move my plan?

New TV, new box, or just passing the old one on? How you move Zenith depends on how you activated it: with a login from your TV provider, or with a device code.

First, install Zenith on the new device

• Fire TV / Android TV / Google TV: open the free Downloader app and enter the Zenith Downloader code shown on zenithplayer.us. On Fire TV, allow "Install unknown apps" for Downloader in Settings → My Fire TV → Developer options.
• Android phone or tablet: tap Download on zenithplayer.us.

If Android shows a Google Play Protect warning, tap "More details" → "Install anyway". The app is registered to a verified developer.

If you activated with a login

If you signed in with a username, password and server:

1. On the old device, open the profile avatar in the top-right and choose Sign out. You can also go to Settings → Account.
2. On the new device, choose "I have a login" and enter the same details.

Check spelling, leave out spaces and make sure the server address is right. Wrong details give an "invalid login" style error.

If you activated with a device code

Plans activated with a device code belong to that device's code, so there is no Sign out button. Instead, we move the plan for you:

1. Open Zenith on the new device. It shows a new device code on the first screen.
2. Send us that new code on WhatsApp or live chat, and mention your old device code if you have it (in Settings → Help & support on the old device).
3. Once we've moved it, the new screen unlocks by itself.

The first start on the new device shows "Getting your TV ready" while it loads Channels, Movies and Series. Keep the app open until it's done.

Using both devices

If you'd like to keep watching on the old TV as well, your plan needs enough screens. Plans cover 1 to 5 devices watching at the same time. "Your account is busy" means all screens are in use.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen. Tell us which device you're moving from and to.