Movies or series are missing from my library

You heard a title was added, but it isn't in Movies or Series. Or a section that used to be full now looks half empty. Most of the time the app just needs a fresh copy of your lists.

How Zenith keeps your library

On the very first start, Zenith Player loads Channels, Movies and Series once while it shows "Getting your TV ready". After that it opens straight away and refreshes in the background. If that first load was cancelled, or your TV provider has added titles since, the copy on your device can be out of date.

Use Reload content

1. Select the profile avatar in the top-right corner.
2. Open Settings.
3. Choose Reload content.
4. Keep the app open while the channel, movie and series lists download again. Big libraries take longer.
5. Go back to Movies or Series and look again.

Reload content keeps your favourites and watch history, so there's nothing to lose by trying it.

Search before you scroll

Libraries can be large. Instead of browsing categories, try the Search button on the right of the top menu. Type at least two letters of the title and it will check channels, movies and series together.

In Movies and Series you can also change the sort to Newest to bring recently added titles to the top. The Recently added row on Home is another quick place to look.

Check hidden categories

If a whole group of titles has vanished, the category may be switched off. Go to Settings → Category preference, open the Movies or Series tab and make sure the categories you want are turned on. Show all turns every category back on. This setting is per profile.

Check parental control

Categories protected with Parental control can need a PIN. If you or someone at home set this up, the titles may be behind it.

Check the profile

Each profile can have its own login, which means its own line. If titles show on one profile but not another, they are coming from different lines. Use Switch profile in the profile menu to compare.

If it's still missing

Some titles may not be available on your line. Your TV provider decides what is included.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen. Tell us which title or category you expected to see.