I get "Invalid login" when signing in with username and password

If your TV provider gave you a username, password and server, you can sign in to Zenith Player with I have a login. When one of those details doesn't match, the app shows an "invalid login" style error. Here's how to track down the problem.

Check each detail carefully

Look at the login details your TV provider sent you and compare them one by one with what you typed.

1. Username: check every letter and number. Usernames are often case-sensitive, so a capital letter matters.
2. Password: the same applies. Mixing up O and 0, or I, l and 1, is the most common mistake.
3. Server: the server address must be exactly the one your TV provider gave you, including any part after a colon.

Remove hidden spaces

When details are copied from a message, a space often sneaks in at the start or end. The app sees that space as part of the username or password.

• Delete the field completely and type it in again by hand.
• Make sure there are no spaces anywhere in the username, password or server address.

Confirm the details are still valid

If everything looks correct but it still fails, your TV provider may have changed the details or the line may no longer be active. Ask your TV provider to confirm your username, password and server.

Signing in again later

If you're already signed in with a login and want to change details, sign out first. Open the profile menu with the avatar at the top right and choose Sign out, or go to Settings → Account. Then choose I have a login and enter the new details.

Prefer not to use a login?

You don't need a login to use Zenith Player. On the first start, the app shows a device code. Activate it on zenithplayer.us/activate, or send it to us on WhatsApp or live chat with the plan you want.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us. Send your device code (found in Settings → Help & support) and a photo of the error screen. Please don't send your password in the chat photo; we'll tell you what we need.