Some categories disappeared from Live TV, Movies or Series

Category preference is a handy way to tidy up long lists by hiding the categories you never use. It can also make it look as if something has disappeared when someone at home has switched a category off.

What Category preference does

In Settings → Category preference you'll find three tabs: Live, Movies and Series. Each lists the categories for that section, and each one can be switched on or off.

When a category is switched off, it disappears from that section for the current profile. Nothing is deleted. Switch it back on and it returns.

Bring a category back

1. Select the profile avatar in the top-right corner and open Settings.
2. Choose Category preference.
3. Pick the tab for where the category is missing: Live, Movies or Series.
4. Find the category and switch it on.
5. To turn everything back on at once, choose Show all.
6. Go back to the section and the category should be listed again.

Why it changed on one profile only

Category preference is saved per profile. If your categories look normal on one profile and not on another, the second profile has its own choices. Use Switch profile in the profile menu, then check Category preference while you are on the profile that looks wrong.

Tidy up the way you like

If you only watch a handful of categories, you can do the opposite:

1. Open the tab you want to clean up.
2. Choose Hide all.
3. Switch on just the categories you use.

This keeps menus short, which is especially nice on a TV remote.

Still missing after Show all?

If a category is still not there with every category switched on:

• Check Parental control in Settings. Protected categories may need a PIN.
• Go to Settings → Reload content to download your lists again. Favourites and history are kept.
• Check that you are on the right profile, as a profile can use its own login.

Categories themselves come from your TV provider. If they rename or remove one, it will change in the app as well.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen. Let us know which category and which section it was in.