Which Buffer setting should I choose?

The Buffer setting decides how much video the app gets ready before playback begins. It's a trade-off between how quickly a channel opens and how well it keeps playing on a weaker connection.

Where to find it

1. Open Settings.
2. Go to Playback.
3. Select Buffer and choose one of the three options.

What a buffer does

Before a channel starts, the app loads a little video in advance. That stored video acts as a cushion: if your internet slows for a moment, playback carries on from the cushion instead of stopping. A small cushion means a fast start, while a bigger one means a longer wait but more protection against dips.

The three options

Auto

The app chooses for you. This is a sensible place to begin, and many people never need to change it.

Fast start

Channels open quicker. This suits you if you have a strong, steady connection and like to flick through channels. On a slower or busy network, you may see more stops during playback.

Fewer stalls

The app waits a little longer before playing, but copes better with slow internet. If you often see a loading wheel during programmes, this is the one to try.

Quick way to decide

• Channels stop often during viewing: choose Fewer stalls.
• Playback is smooth but channels take a while to open: try Fast start.
• Not sure: leave it on Auto.

Change one thing at a time and watch for a while before deciding. That way you'll know which change made the difference.

Buffer can't fix everything

A larger buffer helps with short dips, but it can't make up for a connection that's too slow overall. If buffering continues:

• Restart your router and your TV box.
• Use a wired connection, or the 5 GHz Wi-Fi network if your router has one.
• Try another channel. If only one channel stops, the issue may be that stream from your TV provider.
• In Multiview, each stream uses bandwidth, so try fewer streams.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen. Tell us which Buffer option you're using and when the stops happen.