It says "Your account is busy"

The message "Your account is busy" doesn't mean anything is broken. It simply means every screen your plan allows is already being used.

What counts as a screen

Each Zenith Player plan covers a set number of devices watching at the same time, anywhere from 1 to 5. Each device that is playing something uses one screen. If your plan covers two screens and two devices are already watching, a third device will see the busy message.

How to fix it

1. Think about who else might be watching on your account: another TV in the house, a tablet, or a phone.
2. Stop playback on one of those devices. Closing the player is enough.
3. Wait a few seconds so the screen is released.
4. Go back to your device and try the channel or movie again.

If nobody seems to be watching, check for a box or phone that was left playing in another room, or a device where the app was left running.

Sharing with family

Profiles are a handy way for several people to use the same device, each with their own favourites, history and continue watching. Keep in mind that profiles on one device don't add screens; it's the number of devices watching at once that matters.

A profile can also have its own login with its own line. If someone in your home has their own line from their TV provider, they can sign in with it on their own profile.

Need more screens?

If your household regularly needs more devices watching at the same time, your plan may simply be too small. Plans cover 1 to 5 screens. Message us and we can talk you through moving to a plan with more screens.

Still seeing the message?

If you're sure no other device is watching and the message keeps appearing:

1. Close Zenith Player fully and reopen it.
2. Restart your TV box or device.
3. Try again after a minute.

Still stuck?

Message us on WhatsApp or live chat at zenithplayer.us with your device code (found in Settings → Help & support) and a photo of the screen. Let us know how many devices you normally watch on, and we'll check your plan.